Raptor terms of service.

The Services are provided by Raptor Operations LLC, a New Jersey limited liability company ("Raptor," "we," "us"). Support, billing, privacy, security and legal notices go to andy@tryraptor.app. A mailing address is available on request.

"Services" means the websites we operate (including tryraptor.app and ai.tryraptor.app), the accounts and workspaces you create with us, the client portal we run for business customers, the AI agents and tools we provide, and Raptor apps or integrations you reach through another company's platform, such as ChatGPT. Where a business customer has a separate written agreement with Raptor, that agreement governs the work it covers and these terms fill any gap.

You must be at least 18 years old to use the Services, unless a specific service states a lower minimum age and obtains the consents the law requires. You must have the legal capacity to enter this agreement, and if you use the Services for an organization, the authority to bind it.

Keep your account credentials confidential, keep your account information accurate, and tell us promptly about any unauthorized use. You are responsible for activity you authorize on your account. Do not share or sell access to evade limits, and do not use another person's account without permission.

When you use a Raptor app inside another platform, such as ChatGPT, that platform's own terms govern the platform and your account there. These terms govern what Raptor does with the task it receives. You can use such an app without creating a Raptor account; in that case Raptor keeps an anonymous record tied to a one-way hash of the identifier the platform supplies, so it can recognize you and your conversation again. A task that the platform's assistant composes from your conversation is your instruction for the purposes of these terms, and Raptor acts on the task text it receives and on nothing else in your conversation. Nothing is sold inside a platform app.

The Services let you give instructions to AI agents that use models and tools to produce work, such as documents, code, files and research, in an isolated environment on our infrastructure. Work may queue, pause for input, stop at a limit or fail. We do not promise that any particular model, tool or feature will remain available, that execution is immediate or continuous, or that storage is unlimited. We publish applicable limits before you rely on them.

AI systems can produce output that is inaccurate, incomplete, biased or unsafe, including invented sources and citations. A progress message or a generated file is not proof that an external action succeeded. Review outputs and verify important facts, rights, citations and changes before relying on them. The Services are not a substitute for a licensed professional and are not an emergency service; do not rely on them as the sole basis for medical, legal, financial, safety-related or other consequential decisions, including decisions about a person's education, employment, housing or credit.

Give only instructions you are entitled to give, and connect only accounts and data you are authorized to use. A connected service's own permissions and terms also apply. Enabling a tool permits actions within its stated scope, not unlimited authority, and actions with real-world effect, such as sending messages or making changes to other systems, require the approval the Service asks for. You can revoke a connection or ask that work stop at any time; revocation stops future access but may not undo actions already completed or charges already incurred. Do not put passwords, payment card numbers or API secrets in instructions; use the supported authorization flows.

You keep the rights you have in the content you provide and in the outputs you receive. You must have the rights, permissions and lawful basis to provide your content, including content about other people. You grant Raptor a limited, non-exclusive license to host, copy, process, transmit and display your content only as needed to provide the Services you request, secure them, handle your support requests and meet legal obligations. Our infrastructure and model providers receive content for those purposes under their own terms. This license does not permit Raptor to train models on your content, advertise with it, publish it or sell it, and it ends when you delete the content, subject to the retention rules in the Privacy Policy.

As between you and Raptor, Raptor claims no ownership of your outputs. Outputs may be similar to outputs produced for others, may not be protected by copyright, and may be subject to third-party rights or the terms of the model or tool that produced them. Check licenses for generated code and included materials before you use them.

Raptor and its licensors own the Services, their software, designs and branding. Open-source components remain under their own licenses. You may give us feedback; we may use it to improve the Services without obligation, and it does not change the restrictions on your private content above.

Do not use the Services to:

• Break the law, infringe intellectual property, privacy or other rights, or breach a duty of confidentiality or the terms of a model or tool you use through us.
• Exploit, endanger or sexualize anyone under 18, create or distribute abusive or unlawful material, expose minors to age-inappropriate content, threaten or harass people, defraud or deceive, impersonate others, or facilitate violence.
• Access accounts, systems or data without authorization, distribute malware, exfiltrate data, or bypass isolation, safety, payment or resource limits.
• Send unlawful spam, run denial-of-service attacks, mine cryptocurrency, run a public proxy, or interfere with other users' work.
• Aggregate, monitor or profile people's private information without authorization, infer people's emotions in workplace or educational settings, or automate consequential decisions about people without human review.
• Misrepresent authorship, fabricate evidence or citations, or break academic, workplace, professional or examination integrity rules. Disclose AI assistance where the setting requires it; Raptor grants no exception to those rules.

Where you reach Raptor through another platform, that platform's usage policies also apply. Security testing requires our written authorization and an agreed scope. Report suspected vulnerabilities to andy@tryraptor.app; we will not pursue legal action against good-faith research within this policy and the law. We may not detect every violation, and we may act on any we find.

Some Services are paid for with prepaid credit. You buy credit in one-time purchases; usage is deducted from your balance as work is done. There is no subscription and no automatic recharge unless you turn one on. The checkout shows the currency, the charge, the credit you receive, applicable taxes and any fees before you confirm a purchase, and the Services show the price of usage, including any platform fee, before you authorize spending. We reserve credit up to an authorized ceiling before paid work starts and settle the actual, verified amount when it finishes; unused reserved credit is released. We bill only verified usage, never an estimate, and a failure on our side that produces no usable output and no verified provider usage is not billed. Canceling a task stops new spending but does not undo usage that already occurred.

Purchased credit does not expire. You may request a refund of the unused part of a purchase within 30 days of that purchase by emailing andy@tryraptor.app; credit that has been spent is not refundable, and credit is not transferable or redeemable for cash except as an approved refund. Statutory refund and consumer rights take priority where they apply.

We may offer promotional or trial credit, for example a small allowance for new users of a platform app. Promotional credit is not purchased, is not refundable or redeemable for cash, may carry limits such as a ceiling per task, and may be changed or withdrawn for new users at any time. Any expiry of promotional credit is stated where it is granted.

If a payment is reversed or disputed, we may adjust the related credit and pause paid work while we resolve it. We will not treat a lawful dispute as a waiver of your rights and will not charge your card again without your action. We give at least 30 days' notice before a price increase takes effect, and a price change never applies to usage already settled.

We save your content in your account until you delete it, including during inactivity or when your balance is zero, subject to the limits we publish. This is not a backup service; keep your own copies of important work. Content produced through a platform app without a Raptor account is kept for 14 days after the task completes and is then deleted, as the app tells you at the time. We do not train models on your content or make it public by default, and we do not permit routine staff browsing of it. Deletion, backups, provider copies and the records we must keep are described in the Privacy Policy.

You may stop using the Services and delete your account at any time. We may suspend or restrict access where reasonably necessary to address abuse, a security risk, a payment problem, a legal requirement or a material breach of these terms; we give the reason and a way to contact us where doing so is lawful and does not defeat the purpose of the action. If we end a Service or your access for other reasons, we give at least 30 days' notice and a way to export your content, and unused credit that is still within its refund window remains refundable under section 8. Termination does not cancel obligations that accrued before it.

We may update these terms. For changes that materially reduce your rights or increase your obligations, we give at least 30 days' notice through the Services or by email before they take effect, and we obtain any consent the law requires. Other changes take effect when posted. Each version carries its version number and effective date, and previous versions are available on request at andy@tryraptor.app. Continued use after a change takes effect means you accept it; if you do not, stop using the Services and, if you have unused credit within its refund window, request a refund.

The Services and all output are provided "as is" and "as available." To the fullest extent permitted by law, Raptor disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted, error-free, secure, or that output will be accurate, complete or reliable. You use output at your own risk. This section does not remove warranties or remedies that cannot be excluded under the law that applies to you.

To the fullest extent permitted by law, Raptor and its members, officers, contractors and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Services, however caused. Raptor's total liability for all claims arising from or related to the Services is limited to the greater of $100 or the amount you paid Raptor in the three months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited under the law that applies to you, such as liability for gross negligence, willful misconduct, or death or personal injury caused by negligence.

If you have a complaint, contact andy@tryraptor.app first and we will try to resolve it with you. These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law rules, and any dispute not otherwise resolved will be brought in the state or federal courts located in New Jersey, which you and Raptor agree have jurisdiction. This does not deprive you of the protection of mandatory consumer laws of the place where you live, of the right to complain to a regulator, or of the right to dispute a payment lawfully. These terms do not require arbitration and do not waive your right to bring a claim as part of a class.

These terms and the Privacy Policy are the entire agreement between you and Raptor about the Services and replace any earlier terms. If a provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets, provided your accrued rights and our privacy commitments are preserved. Notices to you may be given through the Services or by email to the address on your account; notices to us go to andy@tryraptor.app.